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Lincoln County Medical Center (LCMC) in Ruidoso, New Mexico is owned by Albuquerque-based Presbyterian Healthcare Services and has served the Ruidoso and Lincoln County communities since 1950.

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

These resources provide information about how to submit Medicare Beneficiary Quality Improvement Project (MBQIP) data and how to interpret data reports in order to inform quality improvement efforts.

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.

Senior leadership at Presentation Medical Center is guided by the principle that progress is most effectively accomplished by starting with a strong and engaged leadership team. This is evident in the outcomes of their SRHT project.

Madison County Memorial Hospital (MCMH) in Madison, FL is a 25-bed, not-for-profit CAH that completed a financial operational assessment and reported positive outcomes.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.

View a five-part webinar series that provides staff development on revenue cycle best practices to support performance improvements with front and back end revenue cycle processes as demonstrated by increased cash collection, improved charge capture, and a reduction in denials.

This list includes quality improvement resources that can be used across a variety of project topic areas.

The annual Flex Program Reverse Site Visit (RSV) is supported by the Federal Office of Rural Health Policy (FORHP) and coordinated by the Technical Assistance and Services Center (TASC), a program of the National Rural Health Resource Center (The Center).

A series of five webinar recordings with rural hospitals and experts guiding them through a process to use the downloadable, pre-filled templates to develop and tailor their own Balanced Scorecard (BSC) & Strategy Map. The recordings also include educational slides from our subject matter experts and facilitated hospital discussion.

JMC shares outcomes and next steps about their RHPI case management project.

MCB reduced readmission rates after participating in a SRHT transition of care project. They attribute much of their success to the creation of care transitions nurse position.

HCHC share outcomes of their RHPI Lean Process Planning and Value Stream Mapping project to improve effectiveness in the ED.

The Cancer Screening and Prevention Toolkit features messaging that emphasizes cancer prevention and awareness, highlighting the powerful motivation of living not just for oneself, but for others.

Delta Memorial Hospital was spotlighted in November 2017 for the progress on their QI project. Read this next spotlight which talks about their SEAL team, charged with the task of impacting patient experience.

FMC worked to improve HCAHPS and core measures through their RHPI project and they share outcomes and impact.

SCH improves care transitions through their RHPI care management and TOC project, and they share their consultant implementation progress and outcomes.

MCB prepares for the future with an RHPI FOA. CEO discusses outcomes, impact and next steps.