Patient Experience

These resources focus on quality improvement for hospital services and structural processes, including the MBQIP Measures under this domain.

A process for ensuring continuity in critical roles. It involves identifying future staffing needs and taking action to ensure these needs are met.

The extent to which employees are passionate about their work and committed to the organization (engagement) and the choice by an employee to stay with an organization instead of seeking employment elsewhere (retention).

Empowering employees’ growth and developing their knowledge, skills, and capabilities to drive better business performance.

The process of bringing a new employee into the organization.