Providing an Excellent Patient Experience: 2 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 2 of 3

In the second DRCHSD Patient Experience session, participants will develop increased awareness of what it means to think of patients and their families as customers, thinking of fellow employees as customers and learn techniques to improve communication and listening skills.

Topics:

  • Awareness- Thinking of patients and families as customers
  • Awareness- Thinking of other employees as customers
  • Techniques to improve communication and listening skills

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

Tags

Upcoming Events

-

DRCHSD 2024 Annual Summit

This event provides DRCHSD hospitals and clinics with a collaborative learning environment. Through presentations and interactive discussions, participants will improve and strengthen their organizations.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
Join us for this year's 2024 Flex Reverse Site Visit: Moving Flex Forward: Empowering Rural Health Through Evaluation and Storytelling in Washington, DC.