Providing Excellent Patient Experience: 3 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 3 of 3

In the third DRCHSD Patient Experience session, participants will develop an understanding of the “voice of the customer,” the importance and use of a Patient Family Advisory Council/Committee and how to maintain an excellent patient experience.

Topics:

  • Understanding the “Voice of the Customer”
  • The use of a Patient Family Advisory Council 
  • Maintaining an excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

Tags

Upcoming Events

This event will provide detailed information about the Rural Hospital Stabilization Program (RHSP), which supports rural hospitals to improve financial stability and to enhance or develop services that meet community needs and keep care close to home. RHSP is supported by the Federal Office of Rural Health Policy and administered by the National Rural Health Resource Center.