Providing Excellent Patient Experience: 3 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 3 of 3

In the third DRCHSD Patient Experience session, participants will develop an understanding of the “voice of the customer,” the importance and use of a Patient Family Advisory Council/Committee and how to maintain an excellent patient experience.

Topics:

  • Understanding the “Voice of the Customer”
  • The use of a Patient Family Advisory Council 
  • Maintaining an excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

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Upcoming Events

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DRCHSD 2024 Annual Summit

This event provides DRCHSD hospitals and clinics with a collaborative learning environment. Through presentations and interactive discussions, participants will improve and strengthen their organizations.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
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