Providing an Excellent Patient Experience: 1 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 1 of 3

In the first DRCHSD Patient Experience session, participants will develop an understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys, learn how to establish high standards of service excellence and the role empathy plays in providing an excellent patient experience.Topics:  

  • Understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys
  • Establishing High Standards of Service Excellence
  • The role of Empathy in an Excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

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Upcoming Events

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DRCHSD 2024 Annual Summit

This event provides DRCHSD hospitals and clinics with a collaborative learning environment. Through presentations and interactive discussions, participants will improve and strengthen their organizations.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
This quality series will center on the 9 core elements of quality infrastructure supporting rural health care quality improvement (QI) efforts. Participants will engage in interactive discussions regarding application of the core elements to important topics of patient experience, patient safety, and health equity.
Join us for this year's 2024 Flex Reverse Site Visit: Moving Flex Forward: Empowering Rural Health Through Evaluation and Storytelling in Washington, DC.