Providing an Excellent Patient Experience: 1 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 1 of 3

In the first DRCHSD Patient Experience session, participants will develop an understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys, learn how to establish high standards of service excellence and the role empathy plays in providing an excellent patient experience.

Topics:  

  • Understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys
  • Establishing High Standards of Service Excellence
  • The role of Empathy in an Excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

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Presentation (3.14 MB)

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